Terms & Conditions

Special Note: For Ordering XX-LARGE & XXX-LARGE Sizes, Half payment Will Be Charged In Advance Through Any Official Way From Raas Pret

We offer free delivery on orders within Pakistan.

International orders

International orders are routed through Specific Courier Services. All our international clients will be provided with a tracking ID when the order is dispatched.
The customer shall bear Shipping Charges & any additional charges for custom clearance or any other variation in price beyond our control.

Delivery within Pakistan

All orders within Pakistan are routed through M&P, Swift, Call Courier and many others courier services. All our domestic clients will be provided with a tracking ID when the order is dispatched.
Upon placing an order, you will receive a verification call or SMS from our Customer Service to confirm the order. If you fail to verify, your order will be automatically cancelled after 3 days (only applicable to purchases made through Cash on Delivery method). Once the order is verified, it will be dispatched within 1-2 working days and will be delivered to you within 4-5 working days.

 

EXCHANGE POLICY

Items purchased from our online store can be sent back for exchange at our outlet or you can contact our customer service if you wish to send the items through courier.

Raas Pret allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:

  • The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days after receiving;
  • The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
  • It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
  • Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.
  • Raas Pret has the right, at its the sole discretion, to accept or deny the request for exchange.
  • Upon the acceptance of request for exchange, the customer will be notified by our customer service.
  • This exchange policy does not apply to orders to be shipped outside Pakistan.
  • The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised
  • within 2 working days (via call, message or email) after receiving the parcel.
    Please allow one week for the processing of damage and claims.

Order Cancellation Policy

You may cancel your order at any time before the order has been processed. Once the product has been shipped, you will receive the tracking information and our "Exchange Policy" will apply.
Raas Pret may cancel orders for any reason. Common reasons include: the item is out of stock, price errors.